The Grand America Hotels and Resorts:
Housing Coordinator, Convention Services, and Reservations Supervisor
Rationale:
I chose to complete my second internship with Grand America Hotels and Resorts to broaden my overall knowledge of the hotel and its group process. By staying with the company, I had hoped to get a more managerial aspect of the hotel process, specifically the group process. I worked in multiple departments to get a better perspective as a whole: housing to learn about contracts, resumes, rooming lists and group billing, convention services to learn about the creation of resumes, banquet event orders, and other aspects of servicing, and stayed in reservations to learn more about the supervisor role of a department. My goal was to learn about as many departments as possible, and help me decide how to pursue my career next.
I chose to complete my second internship with Grand America Hotels and Resorts to broaden my overall knowledge of the hotel and its group process. By staying with the company, I had hoped to get a more managerial aspect of the hotel process, specifically the group process. I worked in multiple departments to get a better perspective as a whole: housing to learn about contracts, resumes, rooming lists and group billing, convention services to learn about the creation of resumes, banquet event orders, and other aspects of servicing, and stayed in reservations to learn more about the supervisor role of a department. My goal was to learn about as many departments as possible, and help me decide how to pursue my career next.
Artifacts
Housing Coordinator Training Manual: During my internship I created a training manual to hopefully ease the training of new housing coordinators. This manual help shows what I learned as a housing coordinator, and my understanding of the pertinent tasks of the position.
Housing Dictionary: This is a small "dictionary" of common housing terms. This also helps show my understanding of the group housing process, and will also help new employees understand these terms. I included this document because
Call Stats: In reservations, I assisted with putting together the daily stats. These stats give the total number of calls per agent and overall per property. They also give total revenues and conversions of calls into reservations. The excel document attached is one day of stats that I completed. Several reports are required to complete these daily stats, but they are important since daily bonuses are based off information they provide.
Meeting Room Diagram: This is a diagram I created for a group that will be staying at the hotel. I had to use a design program to plan the layout of the room, and make sure everything would fit like the meeting planner requested. This diagram is only one of the many things I did in convention services, but one of the few things I can actually show due to the confidential nature of the position.
Housing Dictionary: This is a small "dictionary" of common housing terms. This also helps show my understanding of the group housing process, and will also help new employees understand these terms. I included this document because
Call Stats: In reservations, I assisted with putting together the daily stats. These stats give the total number of calls per agent and overall per property. They also give total revenues and conversions of calls into reservations. The excel document attached is one day of stats that I completed. Several reports are required to complete these daily stats, but they are important since daily bonuses are based off information they provide.
Meeting Room Diagram: This is a diagram I created for a group that will be staying at the hotel. I had to use a design program to plan the layout of the room, and make sure everything would fit like the meeting planner requested. This diagram is only one of the many things I did in convention services, but one of the few things I can actually show due to the confidential nature of the position.