The Grand America Hotels and Resorts
Rationale:
I chose to do my internship at the Grand America Hotels and Resorts in the reservations department to expand my knowledge of the hotel industry. It was my first working experience in the hospitality industry, and therefore an excellent opportunity to broaden my education. It has taught me the benefits and challenges of working in a hotel and overall has been an invaluable experience.
I chose to do my internship at the Grand America Hotels and Resorts in the reservations department to expand my knowledge of the hotel industry. It was my first working experience in the hospitality industry, and therefore an excellent opportunity to broaden my education. It has taught me the benefits and challenges of working in a hotel and overall has been an invaluable experience.
Artifacts
Midterm Reflection- This is the paper I wrote halfway through my internship that reflects the experience and my thoughts and feelings at that point in time.
Call Stats- This is just a snapshot of some of my call statistics. The supervisors track the number of calls we take and the conversion of these calls into reservations. I like being able to watch my own stats and compare them to other agents to track my progress; it helps me know if I am doing well or if I need to improve in areas.
Training Description- I wanted to include a description of the training I went through because I was so impressed with the way it was done. It also shows how much it took to be fully trained in the job, and that I eventually completed my goal of learning the process.
Midterm Reflection- This is the paper I wrote halfway through my internship that reflects the experience and my thoughts and feelings at that point in time.
Call Stats- This is just a snapshot of some of my call statistics. The supervisors track the number of calls we take and the conversion of these calls into reservations. I like being able to watch my own stats and compare them to other agents to track my progress; it helps me know if I am doing well or if I need to improve in areas.
Training Description- I wanted to include a description of the training I went through because I was so impressed with the way it was done. It also shows how much it took to be fully trained in the job, and that I eventually completed my goal of learning the process.